Return Policy for SampathPlants.com
At SampathPlants.com, we strive to provide our customers with high-quality products and excellent customer service. As part of our commitment to your satisfaction, we have established the following return policy:
1. Final Sale: All products available on SampathPlants.com are considered final and non-refundable. We do not accept returns or offer refunds for any purchases made on our website, except in cases where the product is damaged or defective upon arrival.
2. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving your order. To initiate a return, you will need to provide relevant details, including clear photographs or videos showcasing the damage or defect. Our customer support team will assess the situation and guide you through the return process.
3. Return Eligibility: To be eligible for a return due to damage or defect, the product must be unused and in the same condition as when you received it. It should be in its original packaging with all tags, labels, and accessories intact.
4. Return Process: Once your return request is approved by our customer support team, they will provide you with further instructions on how to return the damaged or defective product. We may request you to ship the item back to us at your expense, or in some cases, arrange for a pickup of the item by our authorized courier service.
5. Refund or Replacement: Upon receiving the returned product and verifying the damage or defect, we will either issue a refund or provide a replacement, depending on product availability and your preference. The refund will be processed using the original payment method used during the purchase.
6. Non-Returnable Items: Certain items are exempt from our return policy. These include perishable goods, plants, live organisms, and personalized or custom-made products. We cannot accept returns for these items unless they arrive damaged or defective.
7. Shipping Costs: Shipping costs incurred for returning the damaged or defective product will be the responsibility of the customer, unless otherwise specified by our customer support team.
8. Cancellation: Due to our final sale policy, cancellation requests for orders placed on SampathPlants.com cannot be entertained once the order has been confirmed and processed.
Please note that this return policy is applicable only to purchases made directly from SampathPlants.com. If you have purchased our products from a third-party retailer or distributor, their return policy may apply.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team through the contact information provided on our website.
Last updated: July 2023
